domestic orders are shipped via usps first class mail by default. we also offer a shipping upgrade to usps priority mail, which includes insurance up to $100. you may purchase this upgrade during checkout.
for international orders: insurance is not included in the default shipping costs. if you are interested in having your package insured, please send us a message for a quote. we are not responsible for customs holdups or fees.
we try to make our shipping prices as fair as possible. if there is more than $1 difference between our shipping price and the charged postage, we will issue a refund.
Returns & exchanges
r e f u n d s || customer satisfaction
if you are unsatisfied with your purchased product, we are happy to offer you a refund. just let us know and send the item back, and we'll refund the full cost. unfortunately, we are unable to refund shipping costs.
c u s t o m o r d e r s || & requests & whatnot
we are happy to take requests or custom orders. if you see something you like but need more yardage some complementing yarn, please let us know via etsy conversation and we will do our best to dye up something nice for you.
we require a non-refundable 25% deposit before we begin working on your custom order. this is due to issues we have had in the past with customers requesting a costly custom order requiring us to special order materials, then never returning to purchase the custom listing.
please note that we are very busy and custom orders may take up to 3 weeks to be completed.