With the exception of custom orders which take time to create, I ship all orders within two working days.
All UK orders are sent 1st class Royal Mail. International deliveries is by Royal Mail Airmail.
Pet portraits and other originals are sent Royal Mail tracked and signed for.
Please allow 3 working days for UK delivery and 12 working days for most international deliveries although some regionsmay take up to 5 week’s, please contact me if you wish to check the estimated shipping time to your country.
Very occasionally items can mysteriously vanish without a trace in the postal system. If you have not received your item within 5 working days for the UK or 25 working days for international delivery, please contact me.
Please note I am based in the UK. Any customs charges, taxes or duty incurred on overseas orders are the responsibility of the customer.
I accept payment by PayPal, credit/debit card and Etsy gift card.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you wish to cancel an order, please contact me as soon as possible.
If you are not satisfied with your item please contact me within 14 days. An exchange or refund, minus the shipping costs, will be issued once the item is returned to me. Return postage is the responsibility of the customer.
Custom orders cannot be refunded.
I welcome custom orders and wholesale enquirers. Please contact me with any questions or queries.
I retain the copyright of all artwork. It may not be reproduced without my consent.
I will not use your personal information to contact you for promotional purposes and will only retain your information for as long as necessary to fulfill the purposes given above.