We ship through USPS Priority Tracking & Insured at our local post office.
I Accept Pay Pal & Money Orders.
All Ready-made gifts shown need to be Paid in Full, including shipping & handling costs prior to mailing out your gifts.
All Custom Orders are by Request Only! So that I am able to move forward with your Custom Made Gift, a Deposit of Half the Total Amount is Accepted which includes the Shopping, Cost of Materials, My Expertise, NY sales tax, & S&H costs that may incur.
The Balance for your Order will be due upon Completion of your Gift. We will send out a follow up message with a receipt to your email address (our way of contact) for the remainder of the balance due before I am able to mail out your GIFT to you!
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All Custom & Personalized Gifts are Non-Refundable!
*If your Ready made gift was not what you expected and you would like to Exchange it for something else please contact me that day of receiving your package within the hour to discuss the reason.
**If your gift has arrived damaged, I need for you to take a photo of the item and the condition of the box. Please email the pictures of how the package arrived to you from our local post office. Please put the item in a new corrugated box with bubble wrap for protection on the item with your Return Address on the package & Add a Tracking Number at the Post Office so that it will not be lost in the mail.
**Your Return Shipment Costs are Paid by the Buyer. We are not responsible for any losses on your item once it has shipped from your destination.
**If you paid by M.O. I will return a check to you. Attached will be a green postal card to be signed by you. When returned to us this will let us know you received your refund. Please know that I will need an exact address of Residency! Absolutely NO P.O. Box Address will be excepted. Your funds will not be refunded to a Post Office Box.
Keep in mind all Custom Orders will take approx. 3-4 weeks for the completion of your custom, personalized, or hand painted item depending on the size of your gift.
If you need your gift by a certain date please contact me by phone or e-mail me to discuss the particulars. I will do my very best in a timely fashion.
Please leave enough time between placing your Custom Made to Order with the day of Celebration.
Any questions, please do not hesitate to contact me Monday thru Friday by phone at 1-631-337-1738. leave a message and I will return your call by the early evening.