IF SHIPPING ITEMS TO ME please do not send requiring a signature.
I WILL SHIP FINISHED ORDERS via USPS priority mail or FedEx.
INSURANCE is provided for the total of your order only. If you would like increased insurance, please let me know prior to purchase.
CANCELLATIONS are only an option if production of the item(s) has not begun.
Returns & exchanges
REFUNDS ARE NOT AVAILABLE, due to the custom nature of my work.
PLEASE REVIEW ALL COMPLETED PIECES UPON RECEIVING and notify me of any mistakes on my part within 3 days. If notified, I will happily redo the piece for you in a timely manner for no additional charge.
WHEN PROVIDING ME WITH THE TEXT for envelopes/signs/other custom pieces, please make sure to send me the text exactly as you would like it to appear. This includes abbreviations and the like.
I AM NOT RESPONSIBLE for incorrect addresses if that is what you provided me with. I do not verify addresses. Whatever you provide me with is what I will letter on your envelopes.
I AM NOT RESPONSIBLE for late packages. I would recommend requesting an early completion date if your order is needed for a specific event. Although I do ship most packages USPS Priority Mail (2 day delivery), things happen and packages do get delayed.