I will post your order within 1-2 days, not including weekends and bank holidays using 2nd class Royal Mail service for items being sent within the UK. If you require a faster service or recorded delivery options, please let contact me for an accurate price :-)
Returns & exchanges
Refunds/exchanges are offered on reasonable grounds ie product not as described or faulty. Please be aware that colours can vary between monitors, therefore, I always photograph in natural light. If you want to be sure, please don't hesitate to contact me before ordering - I may be able to send out a sample to help you with your choice!
I want you to be happy with your purchase and consider each case on its individual circumstances.
Where a refund is made, the buyer is responsible for paying for return postage.
Refunds are not offered for items damaged whilst in the postal service, please convo us for insurance when purchasing if you are concerned eg for overseas postal :-)
All fibers washed by me are done so using Tan Tech fibre Scour, fabulous for greasy sheep wool but also very gentle!
We are a cat/chicken friendly house :-) although the chickens are outside and Mrs Nibs does not have access to my studio. If you have any questions about how my fibers are processed in this regard, please do get in touch. (I have a young daughter who is sensitive to all kinds of weird and wonderful things, so I fully appreciate that keeping some things 'separate' if very important).