All items are shipped USPS with tracking. Orders are packaged in a bubble mailer for extra protection. Please see listings for more accurate shipping time frames. We do strive to get your orders out sooner, but delays may occur and we appreciate your patience and understanding. International orders are shipped via USPS with tracking. International orders may take 4-6 weeks once shipped for delivery. The buyer is responsible for any customs fees, duties, tariffs, taxes, additional postage or other charges that may be assessed upon entry to your country by customs. Please make sure the address on your invoice is correct. We will not be held responsible for undeliverable addresses, incorrect address, or rejected mail. We are not responsible for items lost or damaged in transit. If tracking shows "delivered", no refunds will be issued.
Paypal and direct checkout now available. All orders must be paid for in a timely manner as I cannot begin to work on your order until payment has cleared.
Returns & exchanges
Every effort is made to ship and package products to prevent damages, for this reason there are no returns for damaged items. We are not responsible for goods damaged or lost in transit. Personalized items can not be returned. Cancellations are accepted within 24 hours after order is placed and only if the order has not already been filled and shipped. Once 24 hours has passed, your order is moved into our production queue.
FAQ's Can I combine orders? I will combine orders if I catch them and refund the additional shipping overage. If you message me before placing additional orders I will be able to let you know if your previous orders have already been completed or not. If not I will be happy to combine orders for you.
How long does it take to get a message back on etsy? It should take no longer than 24 hours, but if you have not heard back from me within 48 hours please feel free to shoot me another message to bump the convo up to the top. I am a stay at home mom of 3 children who are 9, 6, and 1 years old so they do tend to distract me. Sometimes I've seen the email, but have not had the opportunity to respond yet. Please be patient :)
I placed my order, when can I expect it to arrive? Thank you so much for your order! Please check our current ship times. There is also a spot on your receipt that will show you the exact date your order is estimated to ship by. Once your order is shipped, usps should take 3-5 business days to arrive to you, however this time could be sooner or longer depending on delays with the postal service.
My tracking is not updating, does this mean it has not shipped? No, sometimes usps will not scan all of the packaged properly, especially when receiving a large volume. I've had several packaged not update until "Delivered" and some the won't update at all, but those customers have assured me they received their orders. Please allow 2 weeks for domestic and 6 weeks for international delivery.