*Regular Guidelines* All items are shipped with Australia Post. Items shipped within Australia should take 1-5 business days to arrive after being sent. * Items shipped internationally will be sent via Air Mail and should take 4-10 business days to arrive after being sent. Most items are ready to go but always check individual lead times just in case. *Australia Post has been running at a slower pace lately
*Christmas Shipping* I recommend all Australian shoppers have their Christmas orders in by the 14th of December and all international customers have their orders in by the 3rd of December to ensure they arrive in time.
*Express shipping options are available
We accept payments through a range of options including but not limited to: Paypal Credit Card Etsy Gift Cards
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
*Physical Items* If you would like to return, or exchange an item contact me within seven days of receiving purchase and we can arrange an exchange.
*Digital Items* Due to the nature of the item I am unable to offer a refund.
For wholesale inquiries please message me on Etsy or email me at hearsaydesigns [!at] gmail.com.