Custom Color, Customized Color, Color Matching, Special Order

$5.00
Free shipping
$5.00
Made to order
Arrives from the United States

Features
Handmade
Made in Cary, North Carolina

Item details

Interested in a customized color that's not shown on the color chart? If so then please add this listing to your cart. This listing is good for one custom color on an unlimited number of items.

How does a custom color item work? It's simple, just email me a color swatch and I will match it as closely as I can. Please be aware that different monitors can make colors appear slightly different so exact matches are not guaranteed.


FAQs

Processing times can be found on the right hand side of the page next to the listing photos under the heading "Shipping". Please note: Processing time is the amount of time it takes before your item will ship, it does not include time in transit.

I keep my prices as low as I can in order to pass the savings along to my customers so unfortunately I don't have any wiggle room on price. I do however combine shipping and refund any overages over $1.00 back onto whatever form of payment was used during checkout.

The color and finish for items shown in each listing can be found under the Details tab.

https://www.etsy.com/help/article/339

Processing times can be found on the right hand side of the page next to the listing photos under the heading "Shipping". Please note: Processing time is the amount of time it takes before your item will ship, it does not include time in transit.

I keep my prices as low as I can in order to pass the savings along to my customers so unfortunately I don't have any wiggle room on price. I do however combine shipping and refund any overages over $1.00 back onto whatever form of payment was used during checkout.

The color and finish for items shown in each listing can be found under the Details tab.

https://www.etsy.com/help/article/339



Reviews
No reviews yet

Shipping & policies
Arrives from the United States
Estimated Shipping
Shipping to
Zip or postal code

Want to know how long it will take before your order ships? Processing times can be found after the review section in each listing. Once your order ships you can check the shipping status by clicking on the blue Track Package button to the right of your order under your Purchases tab. Please note: If your order contains multiple items the longer processing time applies. If you do not want to wait for an item that is ready to ship sooner than the others than please place that order separately.

US SHIPMENTS
All shipping is through the USPS.

I always ship to the address on your Etsy order unless you indicate otherwise. If incorrect addresses are given and the post office is unable to deliver your package I will reship the item once it's returned to me. Reshipping charges are the responsibility of the customer.

SHIPPING OVERAGES: ALL SHIPPING OVERAGES WILL BE REFUNDED. I try to ship my items as economically as I can in order to save my customers money. In order to do this some items are shipped flat rate versus calculated shipping. When adding multiple items to your cart that are flat rate calculated sometimes the cost adds up too quickly. I refund any shipping overages over $1.00 back onto whatever form of payment is used during checkout.

INTERNATIONAL SHIPMENTS
International shipments are shipped USPS. All customs duty fees and taxes are the responsibility of the buyer. Customs duties,taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office. I do not have any control over customs and the packages they randomly inspect, and packages I ship are no more likely to be inspected than any other package. I do not mark international orders as "gift", that is against the law and I could face heavy fines and/or lose my business license.

DELIVERY TO OVERSEAS PO BOXES: To prevent any delay on international shipping, please provide a telephone number if your order is being shipped to a PO Box.
Customs require that I provide a telephone number on the customs form if the package is addressed to a PO Box.


Payments

PAYMENT : : : : :I accept all major credit cards, Paypal and Etsy gift cards as payment.

LAYAWAYS: Payments may be made by installment plan for goods or orders valued over $150.

I require a 25% deposit which is non-refundable in the event buyer does not complete the plan.

Installments are completed by me sending an invoice at agreed intervals, which is normally every two weeks. The maximum time frame for layaway is three months.

Payment must be made within 72 hours of receiving your invoice. If payment is not received within 72 hours then the layaway contract will be voided, you will be refunded for any payments you made minus the 25% non-refundable deposit.


Returns & exchanges

Refunds or exchanges will be issued, including the original purchase price plus the initial shipping charge, if your item arrives damaged or is lost during transit. For damaged items you must contact me within 3 business days of receiving your item to be eligible for a refund or exchange. You will need to email me a photo of the damaged item and the box it was shipped in so I can forward it with the claim. Please do not throw out the damaged item, box and shipping materials until your refund or replacement has been processed. Refunds/replacements cannot be processed without taking the above steps as the insurance carrier requires this documentation.

Please note: Exchanges are available on custom orders if you would like to change the color of your piece or you want a different item altogether. The buyer is responsible for all shipping charges incurred and there will be a refinishing fee. Refinishing costs vary depending on size of piece, but normally it's 25% of the original purchase price.
Items must be returned in the same condition as received. You must contact me within 7 days of receiving your item if you would like to exchange it for another item or have it painted a different color.

If you would like to exchange your item for a different item then the refinishing cost of the originally purchased item will apply.

REFUNDS/EXCHANGES ON READY MADE ITEMS: These are items that are purchased as shown, there is no color or finish choice made when placing order. Refunds or exchanges can be made within 7 days of receipt of item. Item(s) must be returned in the same condition as received, return shipping charges are the customers responsibility. Refund will be for the cost of the item(s) only, original shipping charges are not refunded. Refunds/exchanges will not be issued until the original item is returned.

SALE ITEMS: All sale items are final, with the exception of lost or damaged items. No refunds or exchanges allowed. If a sale item is returned due to inability to deliver, such as insufficient address or access to the customers mailbox or home is restricted, then the customer will be responsible for all reshipping costs.

CANCELLATIONS: Due to the customized nature of my business, cancellations must be made within 48 hours after placing your order.

RUSH ORDERS: Due to the nature of rush orders they cannot be canceled. Rush orders can however be exchanged, the above exchange policy will apply. Rush order fees are non-refundable unless the item is lost or damaged during shipping.

If located in the European Union please make note of the following.
Please contact me for required personal information.
Returns and exchanges - Please refer to my shop's Policy page for details on returns/exchanges as they apply to ALL customers, regardless of the customers physical location. If you're uncomfortable with my stated policies then please do not purchase from my shop.


Additional policies

Color chart: Please note that different monitors/devices can produce slight changes in color. Refunds are not available based on color discrepancies.
I offer color swatches for sale in my shop if you would like to see certain color's in person before choosing.
The following colors are metallic, therefore they will have a non-matte finish in keeping with their metallic appearance: Gold, Silver, Copper, Rubbed Bronze. If you would prefer a matte finish please state this in the Notes to Seller box during checkout.

Cast Iron Care: Please note that cast iron is not indestructible, it can break if dropped. If you should drop your cast iron piece and it breaks I recommend using a product called JBWeld for repairs. It can be found at any home improvement or hardware store, it's also available through Amazon.