Simply use my Etsy store to purchase the items you would like. While I endeavor to fulfill all our orders as quickly as possible, occasionally, depending on the availability of the item, there may be a short delay in shipping your order to you. If this is the case, I will always contact you to let you know of the delay and to find out whether you are happy to wait. All other orders are ordinarily shipped within 2-5 working days of being received.
In order to get your craft products out to you as quickly, as inexpensively and as safely as possible, we use Australia Post - regular service mail.
We always try to give our customers an estimation of shipping time.
Postage and handling has been calculated and is added to the cost of the item at checkout. We endeavor to keep our shipping costs as low as possible. Prices for shipping will vary depending on where you are located, the weight of items you order and how quickly you require the goods. For larger orders, contact us for an estimated quote of postage and handling costs before purchasing and you always know how much the postage will cost you.
All orders will be sent via the following means:
Orders under weight 250g will be shipped with no tracking or limited tracking. They will be shipped as a large letter as this is the most economical means of shipping light weight items such as patterns, threads and felt.
Orders over 2 cm in thickness and over 250 g will be sent as a parcel. Parcels start at 500g in weigt and are shipped as economy with no tracking unless requested.
Goods sent via Australia Post economy mail are not registered (unless requested by you) and therefore they are not trackable and do not require a signature upon receipt. This also means that your goods are not insured.
Once your goods have been shipped, a shipping notification will be sent to your email. After shipping we hold no responsibility for failure of postal services to deliver mail, however we will endeavor to assist where possible.
Insurance is the responsibility of the purchaser and will incur an additional cost. Please contact us if you require insurance for your goods.
We will notify you of any additional shipping costs by email.
Shipping times quoted are only an estimate and are impacted by location, customs and postal services.
The purchaser is required to pay for the goods before they are shipped. We accept payments through PayPal and Direct Credit.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
All sales are final. Please clarify all information via conversations before making a purchase. If a refund is in order we will re-credit the original sum paid less any postal delivery costs.
We wil consider an exchange after purchase but only if we are notified before shipping. After shipping an exchange will be possible if buyer agrees to pay all shipping costs.