Prices for shipping are based on the quantity of your order. Please convo me for your requests.
Please note that international buyers are responsible for any and all import duties or fees that may be incurred at customs.
If the address you would like your item/package sent to is not the same as the shipping address given by Etsy, the order must be canceled and then repurchased. Because all of our shipping is done through Etsy, the address provided by Etsy will be the address your package gets mailed to. You can always change the shipping address at checkout. If you don't take the time to check and make sure the shipping address is correct, I cannot be held responsible for your item getting sent to the wrong address.
If you would like to send an item as a gift, make sure to add the correct shipping address at time of check out. I am happy to include a note from you to the recipient . Just leave your message in the "notes to seller" box at checkout.
Printed orders will not be shipped until payment is received.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
CUSTOM ORDERS FOR WEDDING STATIONERY: I will refund your deposit in full if I have not started working on your project. If I have started working on your project, a refund is not available for your deposit. This way I am still compensated for the time and effort I have spent working on your project.
***AFTER ITEMS GO TO PRINT -READ THIS!-*** If your item has been approved by you and already sent to the printer, a refund is not available. You are responsible to review your order for any spelling/mistakes before I send it to print. Please have a friend also read over your proofs I send to you. Most brides/grooms are under a lot of stress and they miss a critical error that can ruin an invitation. Once your order goes to print, all sales are final.
DELAYED RESPONSE FROM CLIENTS; If I send you a proof and you do not respond within 10 days, I will assume that you are no longer interested to continue your project. Your file will be deleted from my computer after 10 days and your deposit will not be refunded.
SHIPPING: Once your order is shipped it is out of my hands. Delivery confirmation/tracking numbers are always included in shipping. After your item has shipped I will either email you or convo you with your unique tracking number.
CANDLES: All sales are final.
Exchanges are available for items which arrive damaged only, no refunds. If your candle arrives damaged, please message me with a photograph of the item(s) within 3 days of receipt. Buyer pays shipping costs for replacement.
COMPLETE CUSTOM DESIGN WORK: **Read this before making your purchase** I will make every effort to be sure you love everything about your design. After your payment is received, I will send a short list of questions to be sure I fully understand your vision. I will then take your input and create the initial concepts. From there, you choose which concept suits you best and you can do some tweaking from there.
*Upon completion, I will send a zip file with all necessary file formats for your usage.
When you pay for a custom poster/invitation design, your payment covers a finalized flattened file. If you need the layered Photoshop file of your completed custom the price is set firmly at $50. I do not provide layered files of any of my other artwork.
CUSTOM CANDLES/INVITATIONS/CARD DESIGNS: Available for custom or personalized orders. Seller reserves the right to post custom design for sale 2 weeks after the custom design has been shipped.
COLORING: Keep in mind that coloring may differ from computer to computer & even from printer to printer so I cannot be held accountable for color variations.
All concepts, mock ups, and/or drafts are property of Earthereal Design and may be used as I see fit.