I will ship the order within 1-3 business days after your purchase.
All stones are carefully packed and sent via international registered airmail from Moscow, Russia. The parcel includes tracking number which will be sent to you.
You can request shipping via EMS. Please contact me if want your parcel to be sent by EMS before placing your order. Please note that in this case, shipping costs can be adjusted according to EMS price list.
Delivery takes in average from 2-3 weeks. I have never experienced problems with customs because I pay special attention to filling on shipping documents for customs control.
In my experience, the usual delivery time to US is 2-3 weeks (depending on the state), to Canada 4-5 weeks, to Australia 4 weeks, to Europe 2-3 weeks.
If your parcel did arrive in time, please contact me.
All stones are very carefully wrapped in paper and put into special box, so they won't be damaged during transportation.
Please make sure that you provide correct adress for delivery. Thank you!
I prefer payment via pay pal.
Returns & exchanges
Effective and courteous customer service is my top priority. Please do not hesitate to ask me questions. I will do everything in my power to respond quickly. If you received stones that did not meet your expectations or were damaged during delivery, please contact me before giving feedback. The store does not reimburse the cost of items sold and the cost of delivery in case the parcel was delivered to the address, but was not received by the buyer. The store does not return customs duties, VAT, import duties, postage taxes applied in the buyer's country.
Please take into consideration that color of the stones can be a little bit different from the photo you see. It depends on the color setting of the computer/monitor and on the lighting. I try to make to make photos that capture the most realistic color of the stone.