I don’t think contacting the shop would resolve the problem, because “poor communication” WAS the problem!
I received my custom cookie cutters, but they were NOT what I expected.
Possibly due to inexperience, Britney was NOT upfront with me concerning the difficulties she was having printing my complex design. This may have caused her to have underestimated her cost.
The response I received to my inquiries was slow, staggered, and ambiguous. So it was never clear she was unable to fulfill the order.
If she is claiming to provide customized products online, she should be diligent in confirming all requirements before accepting an order. I felt my request was not understood, hence I received a product that was NOT what I thought I was ordering.
Nov 24, 2017 by ARTfullyLILIAN Studio, LLC
Oct 9, 2017 by perlademar
I loved the item. It was perfect!
Oct 3, 2017 by Tania Julian
Great product! Customer service was fantastic, super friendly and quick response. Sturdy custom cookie cutters with stamp at the best price I could find, will definitely use them again.