All items will be shipped within 1-2 business days (except holidays) once payment is received. Ships USPS first class or priority mail with tracking included. Packages will be shipped to the address given at checkout. Any shipping overages of $1 or more will be refunded.
The Eleventh Sign accepts Visa, Master Card, American Express, Discover Card and Etsy gift cards through Etsy direct checkout! Note: All Pennsylvania residents must pay 6% PA sales tax.
Returns & exchanges
RETURNS: In the event that you are not happy with your purchase, please contact me within 3 days after receiving your item, to initiate a return/refund. All returns must be completed within 15 days upon your receipt of the item(s). ***Buyer is responsible for return shipping and must have the item(s) shipped back with tracking through USPS, UPS or FedEx. ***No refunds will be given after 15 days. ***No refunds will be given on returned items received back in damaged condition . ***Full refund will be issued within 5 days upon my receipt of the item(s).
If you have any questions, please contact me prior to purchase.
DAMAGES: In the unlikely event that you receive a damaged item, please contact me within 24 hours upon your receipt of the item. Please include photos of damage for a full refund including original shipping costs. ***Buyer is responsible for return shipping. ***Full refund will be issued within 5 days upon my receipt of the item(s).
Please note: Paper mache boxes are hand made and imperfect and therefore will not be considered damaged. Please take this into consideration before purchasing.
Due to the nature of my items, small parts can be a choking hazard and are not intended as toys!