All items are shipped in 3-5 business days from Edmonton, AB, Canada using Canada post. Please make sure your address is correct during the checkout. Time differs for custom orders. Shipping usually takes about 1-4 weeks depending on what country you are from. Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee exact arrival time. I can ship gifts directly to the recipient if you would prefer, just provide the address.
International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries. I am not responsible for any additional charges that can arise during importing to your country.
We accept payments by Pay Pal only.
Returns & exchanges
The most important for me is happiness of my Customers with they are purchase. So if you are not satisfied with your items for any reason or they are damaged during the shipping, please contact me.
If you have any questions or you need more detailed pictures of my creations please feel free to contact with me. I also have Instagram account @jt_janesdesserts where you can find more information.