Orders will be shipped within 1-3 days. I ship on weekdays (Monday through Friday), excluding Federal holidays. If for some reason you need your order faster (Priority, Express, or UPS/FedEx), please contact me for additional shipping options. Small items ship in a padded envelope via USPS First Class mail, heavier items must ship USPS Flat Rate or USPS Regional Rate. Your items will be carefully wrapped, packaged and mailed the most economical way. I do recycle bubble wrap and packaging material, and would like to encourage you to do the same.
Payment **We accept Pay Pal and all major credit cards (as allowed by Etsy) and Direct Checkout. Once your payment is received I'll process and carefully package your items. Items will ship with 24 hrs. (Monday - Friday)
**Payment is due upon placement of your order. Any items that are not paid within 36 hrs will be cancelled and relisted.
**I personally back all of my orders with a 100% SATISFACTION MONEY BACK GUARANTEE**
Returns & exchanges
*****Please Note***** Exchanged items will be mailed out First Class unless prior arrangements have been made.
UNDAMAGED RETURNS: If you are not satisfied with your items, you have seven (7) days from date of receipt to return the items, with tracking. You MUST contact us to notify us of the return prior to sending. Items must be in their original condition (beads must be on original string), and in the same condition they arrived in. Payment will be refunded in the manner it was originally completed once the items have safely returned to us, excluding shipping.
EXCHANGES: If you ordered the wrong size or color, you may exchange the item for the correct color/size/etc. A second listing will be created for the item. Follow the above instructions for an undamaged return, and once the item arrives here I will issue a refund (excluding shipping) and have you re-purchase the correct item.
If you have any issue, I'll be more than happy to work with you to quickly remedy the situation. My goal is for you to be completely satisfied with your purchase from ATLbeadstash!
As stated, we are happy to work with you on any issues that may arise! Please don't hesitate to let me know about them.