Shipping Your order normally ship within 2 business days after your payment is cleared, unless some items is out of stock in your order.
We send all the majority via USPS through ETSY shipping system, please make sure your address is 100% correct before you place your order, we will not cover the second shipping cost if the package get returned during the wrong shipping address!
We use UPS first class mail if the package less 13oz. If over 13oz will be priority mail. You can check their web to find the delivery time. And Mostly our mail will be send out every day noon time. If you late than noon, It will be out on 2nd day.
We strongly recommend all of our customers buy insurance for their packages, because it is out of our control during the transit and we cannot be responsible for the problem during the shipment. Once your package has been sent we do not cover it.
All customers from U.S.: You will receive a confirmation number after your payment is made. So you can track your order at any time. But please be advised, the tracking info may not be 100% correct on the status of your package. If you order does not arrive within 30 days, I can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Returns & exchanges
Refunds and Exchanges
We will accept returns for refund if the product is defective and we are notified within 7 days of receipt of the product. You must notify us in advance of your return and receive an email confirmation. We must receive the product back within 10 days of notification of intent to return. If the items over 10 days we do not accept any refund. Refunds will be credited via PayPal. We do not refund shipping. If an item is returned undamaged or is returned without a confirmation it will be subject to a 20% restocking fee. We do not charge restocking fees on exchanges. If exchanges you need response for the shipping cost. To obtain a return authorization, please contact us.