***** THIS IS FOR CHOOSING YOUR - LASER Engraving- ONLY
CHOOSE & purchase a CUTTING BOARD CHOOSE & purchase your preferred LASER ENGRAVING from pull down menu - Thank You
* if you purchase this engraving without purchasing a board and want to cancel your order - there is a $5.00 CA admin charge
__________________________________________________________________________________ Laser Engraving is done by a professional laser engraving machine. It produces a tonal color and letter are more defined (as to the hand etching. - The design is burned into the wood, each piece is unique and will burn differently. - The wood grain tends to show through the letter. - The letters are more defined and less black than etching.
**************************************************************************** PLACING YOUR ORDER 1. Select and purchase a cutting board by adding it- to shopping cart. 2. Select engraving option preferred in the pull down menu 3. Leave us a note in the "Notes to Seller" section at checkout detailing how you would like the board personalized when making payment.
Please include; 1. Names & date. 2. 2 Separate lines OR 1 line 3. Location on board - top, middle, bottom, left side,right side 4. Font: Arial or Script
Example: 1. Angela & Josh July 16, 2015 2. 2 Separate lines 3. Bottom of board 4. Script
A notice will be sent once your order is confirmed. Most items listed are processed then shipped out within 2-8 business days- via FedEX GROUND. FedEx takes an additional approx. 2-5 business days depending on address. Items which list they are on a (waiting list) takes additional days. A tracking number & information will be sent with each shipping confirmation which indicates the transit times depending on your location - approx. 2-5 days Canada & 5-7 days US.
*If you are not at the address indicated upon delivery a door slip will be provided for a FedEx-Ground 3 attempts. Sometimes another carrier is used like Canada Post depending on location. If a package has been redirected back to our company because of a "delivery exception" from not being at the address during 6am to 5:30 pm or failure to pick up package at the designated pick up depot a refund may be issued - minus the "delivery exception/return to shipper charge & original shipping charge.
Insurance Canadian orders have $100 insurance included and USA orders have $50 insurance included in the shipping cost. If your order is valued at more, you can request additional insurance and it will be added to the cost.
Incorrect Address: IMPORTANT If an item is returned to us due to an incorrect address on the part of the customers mistake, or a fee is charged to our company because of missing address info. or improper address which was supplied by the customer - the package is left at the shipping depot and the buyer must pay an additional address re-directing charge of approx.$15 to redirect the pkg. out again to the corrected address. ** Please confirm that your address is correct, paying very close attention to correct full name, street #, (apt./suite #). If the item is shipped as a gift to another address- again, confirm the address is correct.
***WE CAN ONLY GUARANTEE SHIPMENT DATES from our studio and cannot make any guarantee of delivery dates from our carriers FedEx or Canada Post. Thank you for your understanding.
Payment: We accept payments via PayPal, Direct Checkout, Credit Card and Etsy Gift Cards. All of our products must be paid for in full before products will be processed. Please contact serenity stumps to answer any questions- email@example.com.
Returns & exchanges
Please inspect the packaging of your items(s) when they arrive, if you notice any damage you should make a not of it when signing for delivery. If your item(s) do arrive damaged, please email us within 48 hrs of receiving the package including a couple of images of the damaged item(s) to firstname.lastname@example.org. We will assess the damages and make process an insurance claim on your behalf. Our policy is to offer a replacement similar as to what was purchased.
Cancellations and Refunds
If your order has been packaged and shipped, the buyer is responsible for the returned shipping charges back to studio. Once received the refund can be issued for the cost of the items purchased only, excluding the original shipping charge. Refunds will be applied to the credit card used when placing the order.
We attach a description and pictures of the items as accurately as possible. All items are very unique and have their individual characteristics, markings, color, grain patterns, texture, shape and color. If you have any questions about a particular listing, please be sure to contact us prior to purchase.
All custom etched and engraved orders cannot be returned or exchanged unless they were damaged at delivery. Please ensure the spelling and dates are accurate.
There is no extra charge for basic changes to existing designs agreed to prior to ordering.
Custom Etching/Engraving There is no extra charge for basic changes to existing designs agreed to prior to ordering. All other modifications or new designs are subject to additional charges.