Most items ship within 24 hours, excluding weekends, holidays and custom items. With custom orders shipping times vary based on the item ordered, but I will let you know ahead of time how long you should be looking at. Questions? Don't hesitate to ask, I will try to make shipping transactions easy and efficient for both of us!
Payment of 50% up front on custom orders. (This is to secure the materials used in making the items, and materials will not be ordered until payment is received.) Remainder of payment is due before Item will be shipped. After 30 days of non-payment on custom items they will be listed in the shop for sale. (This is so I can be reimbursed for the time I have in the items made, you will forfeit your deposit on any custom items, if you have not made arrangements with me prior to the 30 day mark, and your item is still unpaid upon that day.)
Returns & exchanges
No Refunds on custom cuts of fabric, handmade items or digital downloads. That being said you still have options :) If you have problems or concerns, let me know we will work with you to make it right! All items may be returned in their same condition for refund of full sales price, minus shipping. If an item is damaged upon delivery message me asap and we will work out a replacement for you if at all possible. Anytime you have questions, comments or concerns feel free to message me here or on Facebook.