All of my pieces are carefully packaged and sent in a bubble mailer envelope.
Items arrive in a pretty organza gift bag, which is wrapped in bubble wrap. This is then tissue wrapped and finished with a cute "Kindness Chains" sticker.
Typically, your item is sent USPS First Class Mail, but I can also ship Priority... all you have to do is choose that option at checkout.
Orders are not insured. If you would prefer to have your package insured against loss or damage, please let me know me and request insured shipping and I will send you a PayPal invoice for the difference.
Kindness Chains accepts PayPal and Direct Checkout (credit cards) for all Etsy purchases.
Returns & exchanges
RETURNS & REFUNDS Your satisfaction is very important to me.
Return policy is 30 days. If the rare occasion arises where you feel you must return an item, simply email me. Include your name, order number and expected return date. Please try to return your item in its original packaging. I also suggest you return the item with an insured carrier. I cannot be responsible for return items damaged or lost in transit.
Refunds will be processed within 72 hours of receipt of the item being returned.
You are responsible for shipping the item back if you are returning it. The refund will be for the original purchase price indicated on your receipt. Shipping costs are not refundable.
If an item breaks under normal usage within 30 days, I will fix the item, at no cost (other than return shipping), and ship it back at no charge.