All items are shipped via Spanish Post ( Corrreos ). You can choose Standard Delivery ( which does not include tracking or delivery confirmation), or Certified Delivery ( includes tracking and delivery confirmation ) . Please just select your destination and the proper postal charge will be automatically added to your order
Delivery times depend on the type of delivery selected. Standard deliveries, 2 to 5 working days (Ceuta and Melilla in 3-5 working days) and express deliveries, between 1 and 2 working days (Ceuta and Melilla in 2-4 working days).
If your order has to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and please be aware these may cause a delay on delivery
What payment method can I use to make my purchase? isa, Visa electron, Mastercard, Paypal, Bank transfer
Is it safe to use my credit card on the website? Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
Returns & exchanges
Returns & Replacements
You have 14 days ( from the delivery of your order )- within which you must notify us your intention to return an item All the items must be in perfect condition, and the KITS must be unopened ( any item damaged or deteriorated will not be refunded or exchanged ) You can ask for a return or replacement using our Contact Form, through our e-mail email@example.com or calling us +0034 650 558 080, and our Customer Service team will let you know what to do Once you have received your return confirmation e-mail (with or without a pre-paid postage voucher: please see conditions detailed above), you can send back any product you wish to return, in original packaging, along with the invoice, to the address below: Craft & Mama, c/ La Fàbrica, 57, 17310- Lloret de Mar- Girona ( Spain ) We recommend you to send the items back using Certified Delivery, and you'll have a tracking number, a receipt and delivery confirmation Customer must pay for the return delivery If the order you have received contains a defective product, the wrong product or you have not received all the products that you purchased: we sincerely apologize for the inconvenience. Craft & Mama will resolve the incident as soon as possible! In this case, you should report the incident to firstname.lastname@example.org, and we will get in contact with you and explain how to proceed in your particular case ( Craft&Mama will pay the Shipping Cost ) Craft & Mama doesn't accept returns for items on Sale. You can change them for an item with the same price, or get a Voucher for next purchases