Once payment is received for the item(s) ordered, I will send it via USPS to you within 1 day- excluding non-mail days & holidays. Custom listings may take longer.
**** If you need an item shipped within a particular time frame (ie overnight, next day, etc.) please message me. If you pay for an item before the correct shipping charges have been applied, I will bill your Paypal account. However, the items will not ship until all charges have been paid for. Thanks for understanding.
HeartsCalling will ship anywhere you are! If you're outside the US, please message me for rates based on the items you'd like to buy. I don't want to guess what shipping charges will be- that way it's fair for both of us! =)
Production on custom orders will not begin until the items have been paid for. If you need your order by a particular day, prompt payment will ensure quick production.
Returns & exchanges
I believe you will be happy with your purchase! But if for whatever reason you are not satisfied, please notify me within 2 days of receipt and we can discuss a refund of your cost of the item minus the shipping fees.
I will only refund the money to your account (PayPal or credit card) when I receive the merchandise in its original condition.
Please send your returned item(s) via registered mail. Postage for returns are paid by the customer.
If for some reason your item arrives to you damaged, I will request you to document the damage (send me pictures.) Only then can we discuss a solution.
Thanks for your acceptance and understanding of my policies!