These times are standard for most orders, and I put an emphasis on promptness. 3-7 business days for sconces, small flush-mount fixtures, small chandeliers. 1-3 weeks before shipping for custom fixtures, and larger fixtures.
If you ordered multiple fixtures or custom finishes, please allow additional time for your order to ship. Each light is handmade, and multi-item orders require a little extra time.
Do you offer expedited shipping?
Most fixtures are sent USPS standard post, but can be upgraded to Priority Mail / Express if you'd like to have it delivered quicker. Most packages are automatically upgraded to 1-3 day Priority if delivery location is on the west coast or within California.
Orders are promptly processed and started to ensure quick lead times, cancellations must be submitted within 24 hours.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Exchanges: Items may be exchanged within 30 days of delivery date unused, uninstalled, and undamaged. Please ship the item back in original or similar packaging to ensure the item is received in good condition. You will be responsible for the return shipping plus a 20% restocking fee.
Expedited fees and shipping are non-refundable.
Please allow three business days from return delivery date for processing.
Need it quick or on a deadline? Rush orders available!