If goods arrive in a damaged condition it is your responsibility to inform me within 7 days from delivery. This will include sending photographic evidence for inspection.
If there are any shortages it is your responsibility to notify me within 7 days from delivery.
It is your responsibility to notify me of any in-correct goods supplied within 7 days from delivery. Mistakes made on your part will not be refunded or replaced. Mistakes made by myself will either be refunded or replaced.
I will not accept liability for goods lost in transit unless I am notified within 7 days from the expected delivery date. As ALL mail is sent recorded i will check tracking information then refund 7 days after EDD if the item has still not been received. Any items that appear to have been signed for will no longer be my responsibility.
Personalised items cannot be returned or refunded.
You can cancel your order as long as I haven’t started making it. If I have started, then no refund for the cancellation will be made. If special items had been purchased for your item but no work has begun, then the cost of these will be deducted from the refund.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days (unless personalised, See notes above) It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. If you wish to return any products, please contact me within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed me that you wish to cancel your order, your right to cancel will be revoked.