I ship via USPS, typically in recycled boxes/ overkill the packing, and always ship within the three to five day window. (All of my items are listed that way). You will receive a shipping notification the day the package ships. It will include a tracking number. Please note that buyers are responsible for any or all duties or customs charges that may be incurred. If you want to insure the package, please notify me at the time of payment. I often insure a package as a courtesy without charge.
Pentimento accepts direct payment through Etsy with your credit card or Paypal. Please pay for your item within 48 hours. Any cancellation of your purchase, before shipping, will be honored with the appropriate method of cancelling the payment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
PLEASE NOTE; Vintage goods, garments, jewelry, accessories, and antiques are VINTAGE, and therefore may be inherently imperfect or aged. Pentimento will make every effort to accurately describe every item, so please don't order a vintage item and expect it to be new. If an item is unused or in mint condition, it will be clearly stated in the description. Any questions are welcome via convo. If you receive an item and feel that it has not been fairly represented, I will happily refund your payment upon return of the item in the condition it was shipped, within 7 days of delivery. If a package has been lost or damaged I will immediately refund you.