For domestic orders I ship USPS First Class Mail which typically takes three to seven days to reach its destination. Please note during holiday seasons delivery times may be longer. You will receive a tracking number via email to view the progress of your shipment.
Priority Mail (2-3 days) is also available during the checkout process.
International orders are shipped via USPS International mail. International customers are responsible for any fees, taxes, duties as well as tracking associated with your purchase once it has left the United States. Please note that delays in customs can increase delivery time up to 6 weeks or more depending on the country.
Please ensure your address is correct. KB Jewelry Supplies is not responsible for items shipped to incorrect addresses and therefore will not refund or replace any orders shipped to incorrect addresses. In the event the package returns to me I will issue a refund less the shipping costs.
All delivery times are a estimates, in rare cases packages may be held up in transit and take longer to deliver. Mail may be considered lost in the United States after 30 days and after 90 days Internationally.
KB Jewelry Supplies accepts credit cards, paypal, and Etsy gift cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
My goal is to provide 100 percent customer satisfaction! In the event you have purchased an item that may be defective or damaged, please contact me within fourteen days of receiving your item so we may work together to resolve any issues. Pictures of damaged or defective merchandise will be required. Please contact me before leaving any negative feedback, I will do my best to correct any errors.
Items that are not defective may be refunded less the shipping cost. Items must be returned in their original condition within 14 days of receiving your item, the buyer is responsible for the cost of returning the items. Refund, less shipping costs, will be given when item is received by seller in its original condition.
**Bulk orders are non refundable.
Please contact me prior to returning any items and mail to:
KB Jewelry Supplies PO Box 201 Whiteland, IN 46184
Items may appear larger or smaller in photos, please refer to dimensions of the product for size. Also, colors may vary slightly based on lighting and viewing conditions, such as cell phones and computer monitors.
Please note items are not intended for children, may be a choking hazard.
If you have any questions or concerns please feel free to contact me.