I always post 1-3 days after payment has cleared. I don't post on Sundays. Please allow at least 2-3 weeks for delivery.
Payment can be made by paypal or bank card. Items made to order can not be cancelled, (please see refund section)
Returns & exchanges
Items that are not fit for purpose or damaged can be returned within 14 days of receipt for a full refund or a replacement can be requested. The seller will pay the return postage. Photographic evidence will be required.
The buyer pays all the postage costs and the item must be unworn and in its original packaging. A refund will be paid once the item is received back.
Custom orders are not eligible for refund unless the item is not fit for purpose.
All the items are hand made. The pricing of the items take this into account. All items are shipped within the time frame specified on each listing (typically 10 business days)
IMPORTANT: If your PayPal and Etsy address differ, please confirm the address you want your items to be shipped to! I will not ship until the correct address is confirmed.
All items ship via registered air mail . For upgraded express shipping, please send a message.
Once marked as shipped your order will be delivered approx within:
✈ to Europe: 7-14 business days ✈ to Italy: 4-6 weeks, sometimes more!!! ✈ to Canada:10-20 business days ✈ to the USA: 10-20 business days ✈Australia, New Zealand and everywhere else: 15-25 business days (For the US and Canada, packages addressed to the West coast may take a few days longer than East Coast, hence the 10 days difference in the average times stated above) *Business days: Mon - Fri
What if my order is later than expected? If it has been 3 weeks and your order still hasn't arrived please first contact your local post office in case they are holding your package, This is a very common occurrence so please check with them first. If they do not have your package and it has been more than 3 weeks please contact me and i will be happy to assist you with this.
PLEASE NOTE: Packages that were returned to me because address is incorrect/undeliverable or were unclaimed (not picked up from the post office, if not received at home) will be refunded minus the shipping costs. If a package is to be sent again for any of the above reasons, an invoice for the shipping costs will be sent to you.
IMPORTANT: If a package is not claimed within 15-20 days it will be returned to the sender.