Items shipped first class mail with upgrades to priority or express available. We ship listed items same or next day as payment clearance. Special orders will be advised of shipping date. Priority mail is 6.99 first mask 1.00 each additional. Other items are shipped by calculated shipping.
We accept paypal and etsy.
Returns & exchanges
Refunds and Exchanges:
Please open package upon receipt, if you have any problems, questions or concerns, please contact me immediately for resolution, I will happily work toward your satisfaction!
We accept returns or exchange within 7 days of delivery. Mask must not be worn, must have all tags attached and still be in fresh plastic wrap provided and without alteration. Return postage paid by buyer. Original shipping fee is not refundable. There is a 20% restock fee and special request/ custom orders are not refundable.
Item must be postmarked within 7 days of delivery date shown by USPS. You are welcome to return it via least expensive postage for you provided it is shipped in a sturdy box and received back in same new, unworn, undamaged condition as sent.
In the unfortunate event that your item is damaged during transit, please contact us immediately within 3 days of receipt. We will ask that you email us a photo of the damage for resolution.
All returns must be authorized before you ship the item to us. All items must be postmarked within 7 days of receipt. Unauthorized returns will not be accepted or refunded. Items received back due to non-delivery issues (bad address, no mail box, not picked up) will need to have shipping re-purchased to re-mail.
Shipping is hard on these delicate masks, sometimes crystals come dislodged. Metal Masks are bendable, so those should be fine just re-bend to the shape you prefer. If you are missing stones any please contact me for replacement.