I will package your items with care, and will typically ship the item within 1-3 days after receiving payment on Ready to Ship items.
For items listed as Dyed to Order, turn around time is listed in the item details, but will typically take a few weeks. Processing/shipping time on custom knit wear is on an individual basis.
I use USPS First Class Mail for items shipped to the contiguous United State, and will convo you the tracking number once your package ships. Shipping upgrade to USPS Priority Mail is available. For orders outside the contiguous United States, I use USPS First Class mail, and shipping times vary depending on the destination. Please convo me if you are located outside the US, and have questions about shipping!
I currently accept, credit cards, debit cards, and Etsy gift cards.
I ask that you make payments on custom orders within 72 hours after the listing is created for you.
Returns & exchanges
Yarn: I take care to accurately represent the colors of my products. I want you to be satisfied with your purchase, but if for any reason you are not you have up to 30 days to return the item in its original state for a full refund. Yarns must be tied and not kinked from use.
Knitwear: Knitting is my passion and it's important to me that you receive the highest quality hand knit items. However, if you are not satisfied with your purchase, I will provide a refund if items are returned within 3 days of receiving the item. Refunds are are processed after the item is returned to me in its original condition, and return shipping is the responsibility of the customer.
Orders outside the US: Be sure to make customs forms as "Returned goods" or equivalent, and for "Value" or equivalent write "N/A." If you don't mark this correctly, I could be charged extra by Customs. If this happens, I will have to deduct custom charges from your refund.
I love what I make, and it's super important to me that my customers love what they purchase from me! If you're not satisfied with your purchase, please contact me prior to leaving feedback and I'll try to work something out!
If you are happy with your purchase, please take a moment to leave some feedback. I would really appreciate it!
Various yarn bases are available. Feel free to contact me if you're interested in one of my colorways, but would like a different base than what's pictured!
Custom knitwear is on an individual basis, please convo me if you'd like a custom item so I can work with you one-on-one!