All packages will be handled with utmost care and protected with the best of my ability. Items will be shipped with protective bubble wrap to ensure safety of the products
Canadian Orders All orders are shipped with Canada Post, no tracking is included All orders over $50 (before shipping costs) will have tracking If you would like tracking/express shipping, please message me before placing an order Arrival time: Approximately 1-2 weeks
United States Orders All orders to the United States will be shipped First Class from Canada using USPS services. Tracking is included in shipping costs If you would like express shipping, please message me before placing an order Arrival time: Approximately 1-2 weeks
International Orders All orders are shipped from Canada without tracking Tracking is available for United Kingdom & Ireland for an extra fee If you would like tracking, please message me before placing an order Arrival time: Approximately 2 weeks
All items are made to order and therefore DOES NOT include the time it takes to make your order. Please allow up to 1 week to process your order before it is shipped. The shipping time starts after I have marked your order as shipped
I currently accept PayPal, Credit Cards & Gift cards
If you need to cancel an order, please notify me immediately. Once an order has been marked as shipped, you can no longer cancel or change the order
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Buyers are responsible for shipping charges for any refunds. However, please message me first before returning package.
If you do not receive an item, please message me and I will resolve the problem ASAP!
Thank you for taking the time to check out Simplyy Imagine!
If you have any questions or comments, please leave me a message!