We are normally shipping via registered mail only (unless it's a sticker or postcard), so there will be a tracking number and insurance for your mail. The postman will have to deliver your order to you personally and get your signature for us.
If you purchase more than one item, you pay only one shipping fee. The fee will be automatically displayed.
We are shipping worldwide. The delivery time varies depending on your country. If you are in Germany, it should take no more than 4 days, but it will maybe take 1-2 weeks to Japan and maybe even 3-4 weeks to other countries.
Because ONGAESHI is a private project organized by a small scale entrepreneur there aren't any german taxes in the items' price. Although it is possible you will have to pay taxes for your order in your country upon receiving your item. Also your order could get stuck at the custom office. We kindly ask you to pay the taxes and custom fees by yourself. We will give our best to give the impression it is a gift for you.
You will need a (free) Etsy account to order something.
In general we will ship your order only after we received your payment. There are a lot of different pay tools such as PayPal, credit card, Etsy gift coupon etc. If you have a german bank account, we also accept bank transfer:
Bank: Deutsche Kreditbank Account holder: Anna Bart IBAN: DE40 1203 0000 1031 2970 11 BIC: BYLADEM1001
We ask you to pay your bill within 7 days.
Since we are running this online shop only in our free time, it will take us 3-5 days to make your order ready for shipping and bring them to the post office. If you have payed your bill unto then, we can immediately ship your item.
Returns & exchanges
Because most of the items are actually hand-made, it is possible that the item will differ a little from the pictures!
We do not have any control over damage or loss of your order after shipping and ask for your understanding. We will carefully check every item before we ship it, so there will be no errors here, promise. We can only ship items in stock. If there should be any problems with your purchased item, we will inform you ASAP via email.
If there is the unlikely event that you do wish to reclaim and send back your item, there is a chance to do so within 14 days upon receiving your item. Please fill out this claim form (http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf) and send it back to ongaeshi.exchange(at)gmail.com.
Caution: If you send back an item, you have to pay for the shipping fees by yourself. We kindly ask for your understanding.
After the items arrived here in their original packaging and complete so we can sell them again, we will transfer back your money within 14 days.
In case there is a legal matter the german law is to be applied. You can inform yourself about this topic on this online dispute resolution website: http://ec.europa.eu/consumers/odr/
Your personal data will only be used by us to send out your order. You will not receive any advertise emails by us. We keep all billing information only for our own records.
We cannot be held liability for the contents of external links. But we hold the copyright for all photographs and text used in our shop, also on tumblr, facebook and twitter. You are not allowed to use them without permission.
There is a facebook and twitter follow button below the header of our Etsy shop. Also our project blog is hosted by tumblr. Please note that if you click on the like-button or follow-button, it is your own responsibility.
If you are still unclear about some point, please contact us.