Q: Do you ship internationally? A: Yes we ship worldwide (standard registered mail). Please note that risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Customs duties and taxes are shouldered by the recipient.
Q: How do I know when my order has shipped? A: An email will be sent to you with the shipping details once your order has shipped. Be sure to check your spam folder as the email might have re-directed there.
Q: How long will it take to get my order? A: Shipping time depends on the carrier and the final destination.
Production time: 3-4 business days
USA & Canada Shipping 4- 8 business days Shipping Fee: $5, free for orders $50 and up
International Shipping 7 - 12 business days Shipping fee: $10, free for orders $75 and up
Please note that some international shipments can take longer than the transit time stated above, depending on the destination country's postal and customs policies.
Returns & exchanges
If your custom piece arrives defective please send us a message immediately or send a viber / whatsapp message to +16472691541.
USING YOUR EMBOSSER
Q: Where can I use my embosser? A: You can use your embosser to add elegance to your product packaging, wedding stationery, napkins, corporate documents and letters, certificates and scrolls, and even your everyday correspondences and greeting cards.
Q: What types of paper can I use with my embosser? A: You can use our embosser to emboss on paper with a weight of up to 180 gsm.
Q: How do I use my embosser? Step 1 : Unlock the side locking mechanism by pushing it to the left Step 2: Lift the handle Step 3: Remove the design plate from the back of the device. 4) Squeeze the design plate together and slide it into the device, making sure that the part marked UP - SIDE is facing upward. Continue pushing the plate in until you feel a click, indicating that the plate is in position.
Q: How do I make an impression on paper? A: Insert paper between the plates and squeeze (if held in hand) or push down on the handle (if used on a desk). Thicker paper requires more pressure. It is best to use one sheet of paper at a time.
USING YOUR STAMP
We recommend the following guidelines to create even, clean impressions: 1. It is most important to stamp on a clean, dry, flat, hard surface (ex. table or desk). This will ensure a clearer and even impression. 2. Separate the item (ex. note card, sticker, envelope, tag) from the stack before stamping. For best impression, stamp a single layer at a time. 3. For envelopes, it is best to stamp them before you stuff them. 4. Keep the stamp steady. Do not rock the stamp, as this may result in an uneven impression or unwanted marks. 6. Remember that stamping on textured paper is possible, but it may not result in a perfectly even impression.
USING YOUR WAX SEAL
Q: Where can I use my wax seal stamp? A: You can use your wax seal to add a beautiful touch to your product packaging, wedding stationery, corporate documents and letters, certificates and scrolls, and even your everyday correspondences.
Q: How do I use my wax seal stamp and glue gun wax?
Step 1 : Insert 2 sticks of glue gun wax into a low-temperature standard glue gun. You will need one stick to push out the other. Step 2 : Heat up the glue gun with the wax inside for about 5 minutes. Step 3 : Moisten your stamp on a damp paper tower to prevent the wax from sticking to your stamp. Step 4 : Pull the trigger to release the desired amount of wax onto your project and wait 5 to 10 seconds. One pull should suffice for our 30mm wax seal stamp. Step 5: Make sure the stamp is facing in the correct direction. Press down on the hot wax. Step 6: Let the stamp set for a few seconds before lifting from the wax.
*If you find the stamp stuck to the wax, let it rest until the wax has cooled. You should then be able to easily release your stamp from the wax.
Q: How many seals can I make with a stick of glue gun wax? A: You can make around 10 seals with a stick of glue gun wax, when used with our 30mm wax seal stamp.
Q: What are the benefits of using glue gun wax? A: Our glue gun wax is flexible and mailable. You can make seals easier and faster than a traditional sealing wax. You can even make large batches of seals to use later.
Q: How can I make a large batch of wax seals and store them for later use? A: Make the seals on a non-stick surface such as this glue gun pad. You can also use a non-stick baking sheet, a coated muffin tray, or wax paper. Use double-sided adhesive to apply your wax seal to your project when you need it. Easy and convenient!
Q: What types of material can I use my wax seal on? A: You can use your wax seal directly on most paper products. Paper with a heavy wax coating, such as vellum, might not adhere to the wax seal well. You can use a double-sided adhesive to apply your wax seal to this type of paper instead. You can also use double-sided adhesive to place your seals on various types of materials such as wood and glass.
Q: How can I change wax colors properly on my glue gun? A: It takes around two to three sticks of the new wax color to flush out the previous color from your glue gun. You can also use two to three sticks of clear hot glue to push out one color before using a new one. Injecting a new color without flushing out the old one will create a unique marbling effect of both colors. For your convenience and to keep colors pure, you can opt to use different glue guns for different wax colors.
Q: Can the envelopes with wax seals be mailed via the post office? A: Yes! Our glue gun wax is modern, flexible, and mailable.
Q: Can I use my wax seal stamp with other types of wax? A: You can use all types of wax seals with your stamp. It works with the traditional sealing wax, bead wax, breakable wax, and our flexible and easy-to-use glue gun wax.
Do you have more questions about our products? Please contact us! We will be happy to answer any inquiries.