Shipping: Our standard turnaround time for made-per-order items is 2-4 weeks to ship. 1-3 days for samples.
Most of our domestic orders ship via USPS Priority Mail. Orders can be expedited via USPS Express Shipping. Special shipping services, if needed should be request by email or phone and will be billed to the customer separately. Collective Chaos is not responsible for incorrectly provided shipping addresses and not liable for repeated shipping charges. In the event of goods damaged in transit, please contact the carrier to make an insurance claim.
All orders will ship in discrete, properly sealed, beautifully packaged with eco-friendly materials envelopes or boxes.
Sales Tax & Customs: Sales tax will be added to all orders shipped within the state of PA, USA. Please be aware that Collective Chaos ships your international orders with taxes and duties unpaid. Depending on your country the item may incur customs charge upon delivery. Collective Chaos is not responsible for these charges, nor for reimbursement of items seized by customs. All duties must be paid by the customer in order to receive they garment. If the item gets returned to Collective Chaos, the customer is liable for repeated shipping charges.
Payment: Collective Chaos accepts all major credit cards, as well as paypal and all transactions are liable to their terms and conditions. All transaction are secured by our merchant account provider or by paypal. All prices marked are in US Dollars.
Returns & exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns and Exchanges:
Since we do not carry inventory and most of our items are custom made, Collective Chaos does not accept returns. All unworn items are subject to a 7 day exchange or alteration policy on defective items. Defective items constitute items that suffer from manufacturing defects or do not match the order specifications, in which case we will replace them free of charge or provide a store credit for goods to the same value. We cannot offer exchanges or store credit under any other circumstances, including mistakes in order that were of no fault of Collective Chaos or misuse of garments.
Collective Chaos GUARANTEES all our garments to last and fit, as long as correct size/measurements were provided and garments are properly cared for. If you feel that your garment is defective, please notify us soon as possible.
Acknowledgment: Some individuals are sensitive and/or allergic to latex and/or rubber intended for extended skin contact. Such sensitivity and/or allergic reaction can be severe. Collective Chaos recommends the customer test a small patch of skin against the latex and/or rubber material before the purchase of the garment. Collective Chaos is not legally or personally responsible for any such sensitivity and/or allergic reaction the customer may experience as a result of wearing our garments.
Our items are available for wholesale and in some cases consignment arrangements. We are interested in store representation world-wide. Please feel free to contact us.