Items in stock will be despatched within 48 hours of receipt of payment. Bearing in mind that all my products are handmade by me, bespoke orders may be delivered between 7 - 10 working days or longer, depending on the item. If you require something sooner, please contact me and I will do my best to fit your order in sooner.
For UK Shipping - Postage is by second class standard post unless otherwise specified by the customer and postage fees will be combined for more than one item. If you would prefer tracked shipping please contact me before placing your order as this will incur an additional charge.
For International Shipping - Postage is by standard international post rate and postal fees will be combined for more than one item. For extra peace of mind your package can be sent by tracked international post where a signature is required on receipt. Please ask if you would prefer tracked postage which will incur an additional charge.
Any excess postage fees will be refunded to you via PayPal after the transaction. I always obtain proof of purchase from the post office.
I accept payment via PayPal as this is the most secure means of protecting the customer's bank details. If you do not have a PayPal account, you can still pay via a Debit Card/Credit Card via PayPal. Orders will be made and delivered after receipt of payment.
Returns & exchanges
If for any reason you are not happy with your purchase or wish to exchange it, you are welcome to return it in perfect, unused condition for a full refund of the item and its original postage. Return postage to be paid by the buyer. Unfortunately I cannot offer refunds for custom orders where an item has been personalised (e.g with a person's name or other wording) and cannot be sold again. If you wish to return an item, please do so within 7 days of receipt of the goods.
I am very happy to take custom orders so please do contact me if you can't find exactly what you are after. Thanks x