SHIPPING IN GENERAL: Packages are carefully packed. Items are wrapped and sent in bubbled envelopes and/or small boxes. Items will be shipped within 2-3 business days of receiving payment. You will be notified by email as soon as your order has been shipped. If you would like to add shipping insurance, or would like your items shipped more quickly, please contact me and I will adjust the shipping price accordingly.
INTERNATIONAL SHIPPING: Approximate delivery time will vary according to your location. It should take about 15-20 days if shipped to Europe, US and rest of the world. Countable days are only business days, since post offices don't work during weekends.
DELIVERY ADDRESS: Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to an incorrect address will require repayment of the shipping costs in order to have them re-sent. I do not include any receipts or invoices. Shipping price includes shipping and handling. I am not responsible for customs or taxes some countries may have.
Paypal is accepted for payment, but you do not need a Paypal account. You can pay with any major credit or debit card .
If you are new to Etsy please check this Etsy payment guide: http://www.etsy.com/help/article/339
Returns & exchanges
If for whatever reasons you are unhappy with your order, I accept returns or exchanges for purchased items within 30 days of the shipping date. Please email me within 3 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification may not be processed. Product must be returned in the same condition as it was received. Shipping charges are non-refundable and are full responsiblity of the customer. Your refund will be issued when return items are received. I cannot be held responsible for items lost or damaged by the post office while in transit to you. I package my orders well, but unfortunately once it leaves my shop it is out of my hands. If you are concerned about the shipment of your order, I recommend that you request insured mail. (Insurance is available for an extra fee upon request and is highly recommended.)
Custom pieces are NON-REFUNDABLE.
I would be happy to customize something for you. Necklace and bracelet lengths can also be customized for most pieces. Also, if you like the style of a jewelry piece, but would like a different color, many pieces can be made with different colors (subject to availibilty). I read all my feedback and would love some from you when you receive the item. Please do drop me a note when your package reaches you, I always worry about my items when they are in the post.