Your files will be available to download once payment is confirmed. Here's how.
Items must be paid in full before being shipped.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Every item is made with the greatest of care and is quality checked before shipping. If however you find a defect or problem with your item, please let us know straight away. Please email picture(s) of the defect, along with order number and the date the item was bought, so that the issue can be resolved.
A replacement, refund or credit note for the shop may be offered at our discretion. We may request the item be returned before issuing a refund and postage costs are non-refundable.
Returns are considered on a case by case basis and will not be given unless there is a genuine issue that can be discussed reasonably.
NO REFUNDS will be offered on purchased patterns as they are digital download.
All orders are subject to the terms and conditions.
Please contact me if you have any issues whatsoever so that I can attempt to resolve them for you before you consider leaving negative feedback. Thank you. :)
Crochet items are made from 100% acrylic wool, unless otherwise stated, and are suitable for machine wash. However, for best results, please hand wash in a mild detergent and dry flat.
Items are all handmade and whilst all effort has been humanly made to make listed stock items identical to the pictures shown, some minor natural variations may be possible.