All Items are handmade so please allow 7-10 BUSINESS days for your order to be completed. If we have the item currently available, your order may ship sooner.
Items are shipped via USPS, and the tracking number will be sent to you once the item is shipped. Due to the care in packaging items, the shipping cost includes a small handling fee.
Minnesota residents will be charged 6.875% sales tax. We only accept payments via direct checkout thru etsy. We accept VISA, Master Card, & Discover credit cards, debit cards, and Etsy gift cards. Sorry, no checks or money orders accepted.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
If there is a problem with your item, please contact us and we will try and resolve the problem. (Keep in mind that our items are handmade and designed to have a distressed look.) If you return an item, you may receive a full refund for the cost of the item, permitting the product is RECEIVED at our business within 14 DAYS of delivery. The shipping cost will NOT BE REFUNDED. *Wooden Hearts is not responsible for any shipping costs.*
Please note, the color of our items may appear differently on your computer/phone/tablet screen so if in doubt, please ask.
We will NOT ACCEPT RETURNS for custom orders, or items that do not have a company defect.
Please message us with any questions and we will be more than happy to answer them!