Kinda Lovely currently offers flat rate shipping within Australia and internationally. All domestic orders include tracking.
I do all my mail outs on Wednesdays. Your order will ship the first Wednesday after your order is placed unless it is a made to order item.
All items are carefully packaged against breakage, however Kinda Lovely is not responsible for any damage incurred during shipping.
POSTAGE || Ready-made items will be posted within 3-7 business days after payment. Made to order items will be posted 2-3 weeks after payment (to allow for production of your item). All domestic packages are posted via Australia Post service which includes tracking.
If you would like your order to be posted by express post, please select the domestic express post upgrade and add it to your cart.
INTERNATIONAL SHIPPING || Kinda Lovely currently offers flat rate shipping internationally for items up to 500g (approx. 1lb). If you would like a shipping quote for multiple or heavier items please be in touch and a quote can be obtained for you for your country of residence. The buyer will assume all responsibility for customs duties and other taxes and fees.
Small parcels and envelopes ship internationally via Australia Post. Please allow at least 10 working days for delivery from time of shipping. Flat rate international shipping does not include tracking. If you'd like your parcel to be tracked, please add the listing for international tracking to your shopping cart before checkout.
LOST OR STOLEN PACKAGES || We are not responsible for lost or stolen packages; however, a complaint will be filed with the carrying company. If a package is returned to us due to a customer error (e.g. incorrect address or package refusal), the customer will then be responsible for any re-shipment charges.
Kinda Lovely currently accepts payment by PayPal, credit card and Etsy gift cards. Please submit payment upon checkout, otherwise your order will be cancelled and the item re-listed.
Returns & exchanges
Please be in touch if your are not happy with your purchase and let us know within seven (7) days of receipt. All sales are final for custom orders. Please ensure that the item is in the same condition that it was when you received it, and that it is in its original packaging. The buyer is responsible for return shipping charges.
If you would like a custom order, please be in touch through Etsy. We'd be more than happy to see how we can help and to work with you!
Kinda Lovely is not responsible for any damage or injury to person, product or property due to improper care being taken when hanging our products.
All photographs and artworks on kindalovely.etsy.com are taken by Lauren Hewitt. All rights reserved. Please do not repost/blog/share without seeking prior permission.