We keep our items in stock for immediate shipment. We usually ship within 1 to 2 days of receipt of payment. If there is a reason why your shipment will be delayed we will let you know via convo.
All orders are sent via USPS first class mail in inside a padded envelope or USPS Flat Rate Priority Mail boxes. We ship to the address listed in your Etsy order.
Delivery confirmation through the Post Office is included on all domestic orders. When your order is shipped, we will send an email to the address as provided with your order.
♥ International Shipping: We ship first class air mail, and the International Shipping cost is an average of places to which we ship. If the actual cost is more, we'll contact you with the amount and get your "okay" before we ship.
PLEASE NOTE: We have no control over customs or duty charges from your country of residence. It is your responsibility to understand these charges prior to ordering.
Any packages returned to us marked as "Refused" or "Unclaimed" will be refunded minus our 15% restocking fee. There are no exceptions to this policy.
LOSS AND DAMAGE: We cannot be responsible for lost international shipments, unless you specifically paid to have the shipment insured. We can quote shipping insurance upon request.
You can pay using your credit card through Etsy's direct checkout. It is easy, safe, and secure. You can also pay via PayPal.
Returns & exchanges
We want you to be delighted with your purchase. If you are unhappy for any reason, contact us and we will make it right.
We do accept returns and reserve the right to charge a restocking fee of 15% on all returned items. Custom ordered items and closeouts are not returnable. Some custom cuts of leather and wire may not be returnable. Please contact us for instructions before submitting a return.
Please take a look at our reviews to see how we treat our customers. We love our customers and try to treat each one as if they were our only customer.
If there is something you want that you don't see, drop us a line. Maybe we can get it for you.
We operate two other supply shops on Etsy.
Jewelry Chain and Findings: ThunderMoonChainShop.etsy.com