All products are carefully bubble wrapped and packaged in a cardboard box to prevent damage.
Every order comes with a receipt of purchase and a handwritten thank you note.
Buyers are responsible for any customs charges incurred.
I always send parcels to the address the buyer gives me. If a parcel is returned because the buyer gives an incomplete or wrong address, or because the buyer doesn't collect it from the post depot in time, the buyer is responsible for any redelivery cost.
Once a payment has been cleared I will do my utmost to dispatch the item(s) within 3 days. All products are sent 1st class worldwide so you can enjoy your product as soon as possible.
If for whatever reason you wish to cancel an order please drop me a line through Etsy and I'll happily refund you, minus re-listing fee & any Etsy admin fees for dealing with the cancellation.
I'll cancel the order within 24 hours of the order being placed and will write to you confirming cancellation and refund due.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.
Refunds offered to customers if they return goods within 14 days of receiving them.
I will refund the customer within 14 days of receiving the goods back. The buyer is responsible for shipping costs.