All items are posted insured and tracked for peace of mind.
I am posting from France so normally parcels sent within the EU arrive within 3 - 10 days.
Posting outside of the EU can take 7 - 21 days unless you purchase the express postage rate which is in a separate listing.
Express International postage is tracked, insured and signed for and should take 7- 10 days. This is obligatory for parcels with a value more than £250.
All my jewellery pieces come in black boxes with a padded interior. If you would like this to be a gift just let me know and I can write a special note for you in a card for a small supplementary fee.
All gemstones come in individually sealed bags or boxes and are wrapped securely in bubble wrap in a padded envelope.
I accept Paypal and/or credit card.
For all jewellery I require a 50% deposit for any custom order which is non-refundable but will naturally be taken off the final payment. For solid silver items weighing over 7g I require an eight week turnaround so custom items can be sent to the UK from France for stamping at the London Assay Office. This is a legal requirement on my part so please take this into consideration when ordering bespoke pieces.
Returns & exchanges
I want you to have a great shopping experience at Oblivion Jewellery so if you are not happy please let me know as soon as possible, preferably within 48 hours. I am happy to refund or exchange any item. Refunds will not be given until the piece has been returned and found in good condition. Shipping is not included in the refund.
I do not accept returns or issue refunds due to the increasing amount of fraudulent customers. All sales are final.
If you want video footage and more photographs I will do everything I can do to make you feel confident with your purchase.
Since I ship with delivery confirmation, the date of the item's receipt is recorded. You are responsible for contacting me within 24 hours if the item has arrived damaged - for example, broken findings/chain, broken gemstone, broken ear hook etc. You are asked to please photograph the damaged item and to forward the picture to me. After I receive the photo of the damaged item, I will exchange the piece for another one.
Please remember that my pieces are unique and no two items of the same design are ever identical. They are all hand finished and especially the silver pieces are covered by a dark patina - thus, small imperfections on surfaces, marks of tools, oxidation and gradations in the color are not indications of flaws.
Rings are custom made to fit your finger, so please make sure you know the right size. If you need help with sizing, I am happy to assist you.
All the pieces listed are accompanied by detailed, high quality photographs that show the pieces in great detail. Additionally, in the descriptions of the pieces measurements, weight and fabricating techniques are recorded so that you can make an informed choice as to the piece that is ideal for you.
However, the best thing BEFORE YOU MAKE A PURCHASE is to message me with your questions and concerns.
*Please remember colours can look different on each and every computer monitor - so if you are unsure of the colour - or you feel my description doesn't give you enough detail just drop me a conversation to discuss further.