I ship worldwide, and all orders paid with Paypal are mailed within 1-2 working days. If you want to pay with other payment methods your order will be mailed after 14 working days. The average delivery time within Europe is 3-7 working days and 7-14 working days for the rest of the world. Orders may be subject to customs duty for customers outside of the European Union and payable by the recipient. Any customs fees, taxes, or tariffs that may be incurred at the time of delivery are at the discretion of individual countries and are payable by the buyer.
If you would like to purchase items from my zibbet shop plus from my etsy store, I'm happy to create a combined listing for you to save you some postage money.
All items are carefully packaged in a handmade box and then placed in a bubble envelope to avoid damage during transit.
For safety I always use registered post.
I prefer and accept PayPal as method of payment. PayPal accepts all major credit cards: you don't need a PayPal account to purchase an item, you can pay with your credit card.
Returns & exchanges
Please always read my item descriptions properly and look at the photos, you will always receive the buttons shown in the listings.
Please contact me as soon as possible if you have any problems.
If you are unsatisfied with your purchase please contact me prior to leaving feedback. If the issue cannot be worked out I will refund your purchase minus shipping costs, once I receive the item, or exchange it for another same-priced item. Returns can be made within 10 days of receipt in the exact condition as received. Exchanges can be made within 30 days. Please note that you are responsible for shipping charges.
Custom made items are non refundable.
In the unlikely event of an item being lost in the mail, I will work out an agreement with the buyer.
Custom orders are welcome!
Because of the nature of working with clay, custom orders can take a little extra time. Please allow 7 days.