Most purchases are shipped via USPS First Class, Parcel or Priority Mail. If you would like an alternative shipping method, please contact me prior to purchase.
USPS First Class, Parcel and USPS Priority Mail include tracking numbers in the shipping cost; USPS Priority Mail includes insurance.
Most items ship out next day. Any exceptions will be indicated on the listing.
Payments are accepted through Etsy's direct checkout.
Returns & exchanges
If you wish to cancel an order, ReWood Products, LLC will cancel your order and issue a refund providing your item has not shipped. Orders are typically filled quickly, so don't delay. If your item has shipped and you would like to cancel the order, a refund will be issued less shipping upon receipt of returned item.
If you wish to return an item you have received, a refund will be issued less shipping upon receipt of returned item.
Orders lost, damaged or broken in shipment will be refunded or replaced on a case by case basis. If there is an error on my part, let me know, and I will work to resolve the issue to your satisfaction. Please provide pictures of damaged items.
Please contact ReWood Products, LLC within 24 hours of receiving the product with any questions or concerns.
Many of our products are made from natural and/or reclaimed wood. Therefore, items may have minor blemishes or imperfections. For products made from natural wood, the imperfections often add a unique character to the item. For products made from reclaimed wood, significant blemishes and imperfections are avoided that affect the functionality of the product. By using reclaimed wood, ReWood Products, LLC is doing it's part to protect the environment. And so are you by buying our products!!