Shipments go out on weekdays, within three business days of payment (unless otherwise noted- see the shop announcement for any news of delays). Custom items and made-to-order wholesale sets, please allow up to two weeks for production (this can be rushed- just let me know).
Orders within the U.S. will arrive by USPS First Class Mail (2-5 business days) or Priority Mail (1-3 business days), depending on the weight, and will include Tracking. If you would like to arrange for rush shipping, let me know before purchasing and I can adjust the shipping price.
International orders will be shipped by different carriers/services depending on the weight, urgency, trackability, etc. International customs paperwork will be marked as "merchandise," not "gift." Please contact me if you have any questions.
Orders are carefully packed in reusable boxes and sent in non-plastic mailers, so as to be kind to the earth. I use durable cardboard kraft boxes for packaging inside the padded mailers (with the exception of acorns and hearts, which will be packaged in cardstock pillow boxes that you can see in the listing photos, and wholesale orders of some items, which will be packed in paper bags); multiple orders will likely be combined into the same packaging– so if you'd like to have separate boxes for each item, such as if you are giving them as individual gifts, please let me know and I will include a box for each item.
This shop accepts payment through Paypal and Etsy's Direct Checkout (credit cards), for the safest online transactions!
If you need to cancel your order, please let me know before it is shipped.
Returns & exchanges
If for some reason you're unhappy with your order, let me know within one week of receiving it. Depending on the situation and the nature of the return, we'll figure out the fairest solution, but generally it would look like this: You'll ship the item back to me, and upon receiving it, I will refund the transaction minus the price of shipping.
Because of the wonderful unpredictability of felting, many of the items listed are one-of-a-kind. Check out the sold items, though, and if you see something you'd like to have, I can likely re-create a similar one for you. Or if you have an idea for something else that you'd like, send me a message and we'll make it happen.
Occasionally, additional fees will apply for custom orders that are significantly more complicated than my regular items, or are a brand-new design. Color customizations do not incur additional fees.
Additionally, I welcome wholesale orders. Retail shops, please check out my informal "Wholesale/Large-Orders" section, or my official Etsy Wholesale linesheet: https://www.etsy.com/guest-pass/1ebbe7ec23cb47d5653ff39f And feel free to reach out to me with inquiries.