As for Shipping, once it is made I will pack it and ship it out. It’ll be sent out by USPS first class. If you need it to be rushed please message me. There will be a $10-15 rush charge plus the difference in the shipping cost. Remember I can’t control the postal service, I can do my best to get my product to you as quickly as I can the rest is up to the postal service.
I do my best to try and get my products made and shipped as quickly as I can. Once I receive an order, I will start working on the item. If you need to cancel the order please send me a message in 2 hours or less. Please make sure you are purchasing the right product. If you are unsure please feel free to message me!
Returns & exchanges
I want you to be happy with the product at you get! Please understand that I am making these leashes for dogs. If you have any other pets that you would like to have a leash for please message me. Also since these leashes are handmade not two leashes are exactly the same. Also from the photos it can look a bit different so please understand that! This is what our return/exchange policy is: Please within 24 hours of receiving your order if you are unhappy with it contact me! Leashes that are not customized we do not accept returns for, but we can exchange it for item that suits you better.
As for Custom orders they are non-refundable.
If an item has been used in any way you are not able to return or exchange them.
If your order is wrong please feel free to contact me ASAP and I will work with you on fixing the issue.