Our policy has always been to give our customers best shipping rate we can. We do add a handling fee with our shipping cost to cover packing supplies. PLEASE BE ASSURED that we will return shipping over payment minus our handling charge.
We carefully pack our items for safe shipping. We mail packages as quickly as possible.
If weight allows, packages will be shipped FIRST CLASS. Everything else will be shipped by PRIORITY MAIL.
We use Etsy to print postage. Etsy will email you a tracking number.
We accept payments through Etsy or PayPal. We realized that unexpected things happen to everyone. Us included. Computers crash, illnesses, family emergencies, etc. . . . If there is a problem please contact us, and we will do the same. Thank you.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 5 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We hope that you will be completely satisfied with your beads; however, if you are unhappy with the order, please contact us to arrange a return and refund. You can return it, in its original condition and original packaging, within 14 days of receiving your order. Refund (less shipping) will be processed after the item is received. We pack our beads very carefully, but in the rare case of breakage during shipping, please contact us and we will work together for a resolution.
CUSTOM ORDERS ARE NOT RETURNABLE. Thank you for your understanding.
Thank you for your interest in our beads. We are two good friends who hand make the ceramic macramé beads that we list.
We list items as honestly as we can. All the beads are handmade and new. If you have questions or think we have missed a detail, please email before you make a purchase. We gladly answer any questions or messages. Any sent over the weekend may not be answered until Monday morning. Like most people a weekend is together time and catch up time. Sorry for the inconvenience. Thank you again for your interest, Two Hayseeds