All packages will be mailed within a week of payment. I ship using Canada Post, at cost plus a small handling charge to cover my time and packaging costs. Insurance and tracking numbers are provided for Canadian purchases, and are available to International buyers at extra cost. Buyers are responsible for any taxes or duty owing. I cannot guarantee a delivery date.
I accept Paypal payments from all customers. Canadians can also pay with Internet bank transfers. Payment is expected within 3 days of purchase or the item will be released from hold and reposted. No taxes are applicable.
Returns & exchanges
If you are dissatisfied with your product, please contact me immediately upon receipt to discuss potential solutions. Exchanges or refunds can be considered if the product is returned undamaged - shipping costs are the responsibility of the buyer. Due to the nature of the work, no refunds can be issued for custom pieces.
Custom orders are available - please message me for details. Custom pieces will be created and approved in stages before final shipping.