In-stock items are usually shipped within 1-2 working days, I will keep you informed if there is any delay. If you request a custom order, please allow 2-3 weeks to complete order.
Postage is in regular satchels. I will combine postage where possible (eg. I can fit up to 4 skeins of yarn in a 500g satchel); any postage overcharges will be promptly refunded.
If you would like any postage upgrades, such as express, registered, tracking, insurance, etc., please contact me to discuss additional costs. I cannot accept responsibility for lost or damaged packages, so I recommend purchasing registered/insurance for international postage.
I accept Paypal, credit cards and Etsy gift cards.
Returns & exchanges
If you are unsatisfied with any of my products, please don't hesitate to contact me. Any returns must be within 2 weeks of receiving your order, and in original condition. Buyer is responsible for all shipping costs. If you feel a product is faulty or defective, please return it and I will offer an exact replacement where possible, or exchange or store credit.
All products are created in a pet-free, smoke-free home.