We currently only ship to within the United States. Shipping costs based on the size of the order are determined for you at checkout. We typically ship via the United States Postal Service and the expected delivery time is 5-7 business days from the time of order.
Payment is expected upon sale of the item. We will process the order once payment is received. If you need to cancel and do so prior to shipment, we will issue a full refund.
Returns & exchanges
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Here are some common questions: 1. Are the kukui nuts natural or plastic? Our products are 100% natural nuts harvested from real kukui nut trees. 2. Why are the nuts so light weight and shiny? After the nuts are harvested, the meat and oil are removed from the center of the nut so that only the shell remains. It then goes through a rigorous polishing and painting (if applicable) process to make the finished product. 3. Are the black, brown, or natural white kukui nuts painted? No, the natural color nuts are harvested at different times during the maturation of the kukui and polished until there is a reflective sheen on the surface.