We ship to the Continental USA mostly, If outside the USA please contact us to be considered for a private sale. Most posters, screen prints and other prints are shipped in sturdy tubes USPS priority, and usually inside a triangle box. All items over $25 are mailed insured. All Grateful Dead shirts and items over $15 are shipped with signature required. Orders will be shipped after payment has cleared. Items are shipped within 1-5 business days of payment (unless other arrangements have been made.) but most ship next day. Pick-Up in Asheville NC can be arranged. If paying through Pay-Pal, We can only ship to your paypal address. Please make sure your address is updated in your paypal account before purchase. Thank You :)
Asheville Art Family accepts Paypal, Major Credit Cards and Direct Check out. Thank You
Returns & exchanges
If you're not happy with a product, please contact us within 3 days of receipt and we will work it out. There are no refunds on shipping costs. Please use tracking and insure when you return your item. USPS priority insures up to $50. Original art cannot be returned and all original art sales are final. If damaged by the postal service, please try to refuse the delivery by returning to sender. If delivered damaged, I will ask you to first take digital photos and email it to us. We will instruct you on what to do next. Thanks!
We are open to custom order requests. We currently are not doing any custom Grateful Dead T-shirts or Hoodies. We can customize the printing of all artwork we own. Please inquire about custom orders through etsy convo or through email at Josh@ashevilleartfamily.com