We ship to the USA. Most posters, screen prints and other prints are shipped in sturdy tubes USPS priority, and usually inside a triangle box for extra protection. All items over $25 are mailed insured. All Grateful Dead shirts and items over $15 are shipped with signature required. Orders will be shipped after payment has cleared. Items are shipped within 1-5 business days of payment (unless other arrangements have been made.) but most ship 1-3 days. Pick-Up in Asheville NC can be arranged. If paying through Pay-Pal, We can only ship to your paypal address. Please make sure your address is updated in your paypal account before purchase. Thank You :)
Asheville Art Family accepts Paypal, Major Credit Cards and Direct Check out. Thank You
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If a package is delivered damaged, we will ask you to first take digital photos and email them to us. We will instruct you on what to do next and get you out a replacement. We only accept returns on unworn clothing returned in same condition. If you're not happy with a product, please contact us within 3 days of receipt. There are no refunds on shipping costs. Please use tracking and insure when you return your item. USPS priority insures up to $50. Original art, prints, posters and custom orders cannot be returned and all original & custom art sales are final. Thanks!
We are open to custom order requests on prints. We currently are not doing any custom Grateful Dead T-shirts or Hoodies. We can customize the printing of all artwork we own.