*All orders will ship within 1-3 business days from the date of payment. All packages will be sent via Canada Post.
*If the shipping address is different from the address provided through Etsy or PayPal, please contact the seller prior to payment. If the Etsy and PayPal addresses are different, and no special instruction has been provided, nanao kimono will send the order to the address provided through Etsy.
* Delivery times are vary, estimate delivery times are to Calgary 2-5 business days. to Canada up to 3-8 business days, to U.S. up to a 5-12 business day, to Elsewhere it could take up to 1-6 weeks. Add on extra days during the holiday season.
*Tracking information and insurance are not available. Unfortunately, Canada Post does not offer to track on small packages.
*nanao kimono accepts through credit cards, debit cards, Paypal, Etsy gift cards, and other international payment methods through Etsy Direct Checkout. ( Paypal payments and credit cards payments processed through Paypal You can pay with your credit card without having to sign up for an account. You can check out as a guest with PayPal by selecting the "don't have an account)
*Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. If payment has not been received on the third day, the transaction will be cancelled.
*Customers are responsible for any import duty, customs fees, or taxes and extra charges levied by the destination country. If you refuse to accept the package at delivering because of duties, there will be no refund.
*If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
Returns & exchanges
*Our refund policy is 7 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.